FAQ

·       What payment do you accept?

Ans: We accept payment via Debit/Credit Card, PayPal, UPI and other secured online payment method.

·       How long does shipping take to deliver?

Ans: Domestic suppliers: 7–10 days (Exclude National Holidays)

International suppliers (e.g., AliExpress): 10–25 days

Shipping times can vary based on supplier location and shipping methods.

·       Do you offer Cash on Delivery?

Ans: Yes, COD is available for selected products and regions. Please check the product page for COD availability.

·       How I can track my order?

Ans: Once your order is shipped, you'll receive a tracking number via email or SMS. Use this number on the courier's website to track your shipment.

·       What if I receive a damaged or defective product?

Ans: We apologize for any inconvenience. Please contact our customer support within 7 days of receiving the product with:

Order number and Photos of the damaged/defective item

We'll assist you with a replacement or refund as per our return policy.

·       Can I return or exchange a product?

Ans: Yes, Returns and exchanges are accepted within 7 days of receiving the product, provided it's unused and in original packaging. Some products may be non-returnable due to hygiene or safety reasons. Please refer to our [Return & Exchange Policy] for detailed information.

·       How I can reach out to you?

Ans: You can reach out to us by sending mail on support@parastrade.com

·       Do you offer warranty for the products I’m purchasing?

Ans: There might be warranty on some products and warranty always issued by manufacturer, Paras Trade will not be responsible for any product’s warranty.

·       Do you provide Gift Wrapping?

Ans: No